Our Policies

All sessions are scheduled through our site. We suggest you enable email or text notifications, as we do not make reminder phone calls in regards to an upcoming appointment. You will receive a booking confirmation immediately after scheduling. Confirmation reminders are sent 48 hours prior to your scheduled session.

Payment authorization is required when you reserve your session. Our booking system doesn't charge you when you book; it only pre-authorizes your card to hold your appointment. Payment is taken in person. All sales are final. Gift cards are non-refundable. Special promotional offers may not be combined.  The new client discount is not valid with additional offers.

The terms and conditions of the monthly membership plan.

Monthly Membership Plan. You agree to enroll in a monthly automatic payment beginning on the date of purchase. By being a member of the plan, client shall be eligible to receive one massage per month. Unless due to a no-show or a same day cancellation, the monthly plan sessions do not expire and unused sessions roll over into the next month. Unused sessions are non-refundable.

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Plan Term. The monthly membership plan is a month-to-month agreement.

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Termination by Client. Plan member may terminate this agreement at any time after completing a minimum membership commitment of two (2) months from the initial enrollment date, by providing written notice e-mailed to: frontdesk@themassagestudio.biz. Notice must be received no later than 5 business days prior to the date of your next automatic payment date. Unused massages may be elected to remain on plan member's account or can be exchanged in the form of gift cards.

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Termination by The Massage Studio. The Massage Studio may terminate this plan upon providing client written notice. Upon termination, The Massage Studio shall cooperate in the redemption of client’s unused massage sessions or can be exchanged in the form of gift cards.
 

We require a 24 hour notice for cancellations and schedule changes. Please note that a no-show or a same day cancellation will result in your being charged 100% of the full appointment value.

Cancellations and modifications for an appointment that is booked less than 24 hours in advance or on the same day of service must be received no later than 15 minutes after booking. 

This same-day policy applies specifically to bookings made within 24 hours of your appointment. For appointments booked more than 24 hours in advance, our standard 24-hour cancellation policy applies.

What personal information we collect
When you contact us, book an appointment, or provide your phone number for SMS communications, we may collect: your name, phone number, email address, appointment details, and payment/billing information necessary to process your booking. New clients are also asked to complete a brief massage questionnaire upon arrival for their first session, which may include information about your experience with massage therapy, current or past injuries, or areas of concern.

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How we use your personal information
We use this information to schedule and confirm appointments, respond to your questions, send appointment reminders, process payments, provide customer support — including via SMS text message — and to provide safe and effective massage services tailored to your needs.

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Who we share your personal information with
We do not sell your personal information. We may share limited information with third-party service providers who help us operate our business (such as our scheduling and payment processing platforms), solely to the extent necessary to provide our services to you. Your personally identifiable information (PII), including your massage questionnaire responses, will not be shared or sold to third parties.

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SMS Consent
SMS consent is not shared with third parties or affiliates for marketing purposes. Text messaging opt-in data and consent will not be shared with any third party.

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SMS Terms & Conditions

By providing your phone number, you consent to receive SMS text messages from The Massage Studio. Message types you can expect to receive include appointment confirmations, rescheduling appointments, responses to your inquiries, and account-related questions (such as membership, gift card information or billing questions).

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• Messaging frequency may vary.

• Message and data rates may apply.

• To opt out at any time, text STOP.

• For assistance, text HELP.

• This Policies page serves as our Privacy Policy and Terms of Service.

To help our therapists maintain healthy professional boundaries, we ask that clients refrain from exchanging personal contact information or requesting services outside of the Studio. We appreciate your understanding and support in keeping our workplace professional for everyone.

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Professional draping is maintained at all times.

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Any sexually suggestive comments, requests, or behavior toward our therapists will not be tolerated and will result in immediate termination of your session and possible refusal of future service. Our therapists deserve a safe, respectful environment, and we're committed to maintaining that standard for our team.

This allows time to ask questions and discuss areas of concern for your massage session. Giving yourself extra time allows your body and mind to start the transition from active and busy to relaxing and receiving. It ensures that you will receive your full time. If this is your first session, we have a brief massage questionnaire to be completed upon your arrival. We understand that issues occur. If you are running behind please let us know and we will do our best to accommodate you. If you arrive late, you may not receive your full session time.

Please remember to turn your phone to silent mode. Discuss any clothing, comfort or general massage concerns with your therapist. If you are sick, please call us as soon as possible. Remember your personal items before leaving the studio — we are not responsible for lost or stolen items.