Our Policies

How to schedule

All massage sessions are scheduled online through our Mindbody site. We highly recommend downloading the app and booking your session through your mobile device. Payment is due at the time of scheduling. The new client special does not apply to the 30 minute session. If you are a monthly plan member or have purchased a series, no further payment will be required to schedule your session. 

Prepaid sessions

The new client special and the single session both expire after 30 days from purchase date. Please remember to schedule your session. We will not issue a refund under any circumstances due to non-use, a missed appointment due to a no-show or same day cancellations. Please note that if you no-show your second attempt at scheduling, your session will immediately expire. We understand that unplanned events due occur and same day cancellations are often unavoidable; you will still have 30 days to redeem your session. Our monthly and series sessions never expire and unused sessions rollover into the next month. 

Please arrive 10 minutes early

This allows time to ask questions and discuss areas of concern for your massage session. Giving yourself extra time allows your body and mind to start the transition from active and busy to a relaxing and receiving mode. It ensures that you will receive the full time of your scheduled session. We understand that issues occur. If you are running behind please let us know and we will do our best to accommodate you. If you arrive late, we may have to shorten your session.

A few items to remember

Remember to turn your phones to silent mode. Professional draping is maintained at all times. Please discuss any clothing concerns with your therapist. We ask that you refrain from bringing your children into the studio. If your childcare plans suddenly change, we ask that you give us a call and we will reschedule your session to a later date. You must be at least 18 years of age to receive a massage session. We do not accept anyone else in the treatment room other than the person scheduled during your appointment. If you are sick or just getting over something, please be cautious, stay home and take care of yourself. We ask that you come into our studio after you have made a full recovery. We are happy to reschedule your appointment to a future date. If your massage therapist is sick, you will be contacted and the appointment will be rescheduled for a later date. 

Contact Us

+1 (513) 500-7813

jason@themassagestudio.biz

lynda@themassagestudio.biz

2752 Erie Ave
Cincinnati, Ohio 45208

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