Frequently Asked
Booking Questions
How does the new client discount work?
New clients receive 20% off our regular rate on their first visit — applied in person, no promo code needed! Our booking system doesn't charge you when you book; it only pre-authorizes your card to hold your appointment. Payment is taken in person.
How do I schedule?
All of our appointments are scheduled through our website — you can book directly online.
Do you accept walk-ins?
No. We are by appointment only.
How does the wait list work?
When you add yourself to the waitlist for a certain day, the system will not automatically book your appointment. If an opening becomes available, someone from our team will contact you to confirm whether you'd like the spot.
Can I book and pay for someone else?
You can use the group booking option on our site. There will be an option to select ‘This Service Is For,’ and you can choose guest and fill in the appropriate details.
How soon can you get me in?
We offer a ‘First Available’ option that shows our earliest openings. When you choose first available, the summary screen will display your therapist at checkout. You can also change the therapist if you'd like.
Can I schedule multiple appointments to begin at the same time?
When scheduling, select 'Group Booking' to book two appointments that start simultaneously, then we recommend choosing 'First Available' to view available days and times. Remember to select 'Add More' to include the second appointment.
Massage Questions
What types of massages do you offer?
We offer relaxation, deep tissue, and prenatal massage. We also have add-ons available, like volcanic stone, aromatherapy, and CBD arnica oil, if you'd like to enhance your session.
What's the difference between massage types?
Relaxation massage uses lighter pressure to help you unwind and de-stress. Deep tissue uses firmer pressure to target muscle tension and tightness, and prenatal massage is specially designed for pregnancy, using safe positioning and gentle techniques for expecting moms.
Are there any restrictions for prenatal massages?
Yes. We prefer to wait until the second trimester before booking a prenatal massage, just to be safe. Prenatal sessions are also available in 30, 45, or 60 minute lengths.
Do you offer couples massage?
No, we do not offer couples massages in the same room.
Do you offer lymphatic drainage massage?
No, we don't offer this particular type of massage.
Do you offer medical massage?
We don't participate in insurance billing, but we do accept HSA cards for payment. If you have a prescription from your doctor for medical massage therapy, forward that to: frontdesk@themassagestudio.biz. We can waive sales tax on your session. This must be received at least two days before your appointment. Do not bring your prescription in person.
Do you offer sports massage?
Yes, though there's no single definition of sports massage — but generally, it's tailored for athletes and active people, combining deeper pressure and stretching to help prevent injury, improve flexibility, and support recovery. It's commonly used before events to warm up muscles, or after to aid recovery and reduce soreness.
Studio Questions
Where are you located?
We're located at 2752 Erie Ave in the two-story building with the green roof. We have our own parking lot — you can enter from Erie Avenue or off of Michigan Avenue.
What are your prices?
For a 60-minute session, our regular rate is $112 — new clients pay $89. For a 90-minute session, our regular rate is $149 — new clients pay $119. Sales tax of 7.8% applies to all sessions.
What should I wear to my appointment?
For your massage, please wear whatever makes you feel comfortable. Most clients undress to their underwear (or go without, if they prefer), and you’ll be fully draped with a sheet and blanket at all times—only the area being worked on will be uncovered. If you’d prefer to keep more clothing on, that’s perfectly fine too (sports bra, shorts, etc.), though it may limit access to certain areas. The most important thing is that you feel relaxed and at ease.
Gift Cards
Do you sell gift cards?
We offer e-gift cards on our site. When you place your order, you can select a delivery date, and the card will be emailed directly to the recipient. Our gift cards do not expire. Please note we don't offer physical gift cards in person.
How do I pay using my gift card?
Our booking system only pre-authorizes your payment — it does not charge you. Your gift card is applied as payment in person after your session is finished.